Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns may be requested within 30 days of delivery for unused items in their original condition, packaging, and with all accessories and documentation. All returns require prior authorization; contact support@maisondecalibre.com or +1 (929) 607-1359 within the 14-day window and include your order number and reason. Return shipping is covered for defective, damaged, or incorrect items; customers pay return shipping for change-of-mind returns. Custom and made-to-order items cannot be returned or exchanged unless defective or damaged in transit. Approved refunds are issued to the original payment method within 10 business days of receiving the return.Read the full return and refund policy

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at support@maisondecalibre.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.